I’m fond of saying, “If you don’t have authority, you’ve got to use influence.” Sounds great, right? But ‘influence’ is often hard to define in the workplace. What does it look like? And, more importantly, how…
When work is highly collaborative, there arises an authority conundrum. When there’s a problem or delay, and you’re left to work things out at your own level, nobody has the power of rank to resolve things…
“I believe that all human progress begins with trust.” This was something Frances Frei said to me in a recent conversation we had about transforming toxic workplace cultures. And research seems to support this belief. In…
One of the fundamental tenets of go-to-ism is to keep getting better and better at working with others. After all, in today’s high-collaboration workplace, your results are only as strong as the team behind them, right?…
When it comes to teaching personal responsibility, the key is shifting someone’s focus to the factors that are within their own control. Most often, when an employee struggles with personal responsibility, it is because they are…
Managerial spans of control have gotten wider and wider. As a result, most managers are responsible for too many people. Without a doubt, this has contributed to the undermanagement epidemic. Faced with managing a large team…
Leaders in organizations of every shape and size can probably list a number of ways their businesses could improve. Employees do their jobs the wrong way. There is too much firefighting and not enough work getting…
