New hires almost always walk in the door with a spark of excitement. The question is: do you pour water on that spark, or gasoline? If you want to ignite the spark, focus on them from…
Remember, every good no allows you to give great yeses—saying yes to collaboration, saying yes to an opportunity to add value and build a relationship. But to truly make an impact, you must set up each…
I’m fond of saying, “If you don’t have authority, you’ve got to use influence.” Sounds great, right? But ‘influence’ is often hard to define in the workplace. What does it look like? And, more importantly, how…
If you’re wondering whether interruptions from colleagues have disappeared during the COVID-19 pandemic, rest assured, they have not. Ask just about anyone—those side conversations are still happening, whether you’re working remotely or onsite. Whether it’s a…
The number one most effective form of shareable job aid I have seen is the humble checklist. It’s a simple but powerful tool used from kindergarten classrooms to nuclear launch sites. And in a world of…
Attitude may be intangible, but it really matters. You cannot always control your feelings (nor should you necessarily try to). But feelings are on the inside. Attitude is what you show everyone else on the outside—and…
When work is highly collaborative, there arises an authority conundrum. When there’s a problem or delay, and you’re left to work things out at your own level, nobody has the power of rank to resolve things…
Meetings can be great opportunities, but not all meetings are great. There are really only three good reasons for a meeting: To create a feeling of belonging and togetherness To communicate a bunch of information to…
The folks at Fellow recently posed this question on Twitter: What is the most underrated management skill? My answer? Alignment. Alignment has become a huge focus of my work with clients over the past decade or…
One of the fundamental tenets of go-to-ism is to keep getting better and better at working with others. After all, in today’s high-collaboration workplace, your results are only as strong as the team behind them, right?…
